Friday 27 November 2009

Our Vision...

I Am Your Guest...

(This is the guiding vision of Wendover Peking...a Yogy PN Palmer Restaurant’s is "Bringing

the finest to everyone we serve". By "The finest", we mean the finest food using only finest

ingredients and the finest people to serve our guest’s. To ensure that each guest receives

prompt, professional friendly and courteous service. To ensure that all our guests are treated

with respect and dignity they deserve. To thank each guest for the opportunity to serve them.

These are the pillars... have been the hallmarks of our restaurant. And they will remain the

foundation upon which we continue to build our success.)


“You often accuse me of carrying a chip on my shoulder, but I suspect this is

because you do not entirely understand me.” Isn't it normal to expect satisfaction

for one's money spent? Ignore my wants and I will no longer appear in your restaurant.

Satisfy those wants and I will become increasingly loyal. Add a little extra personal

attention and a friendly touch and I will become a walking advertisement for you."


"When I criticize your food and service to anyone who will listen, which I may do

whenever I am displeased, take heed. I am not dreaming up displeasure. It lies in

something I perceive you have failed to do to make my eating experience as enjoyable

as I have anticipated. Eliminate that perception or you will lose my friends and me

as well. I insist on the right to dine leisurely or eat in haste according to my mood."


"I refuse to be rushed as I abhor waiting. This is an important privilege that my

money buys. If I am not spending big money this particular time, just remember,

if you treat me right I will return with a larger appetite, more money and probably

with my friends."


"I am much more sophisticated these days than I was just a few years ago. I've grown

accustomed to better things and my needs are more complex. I'm perfectly

willing to spend, but I insist on quality to match prices. I am above all, a human

being. I am especially sensitive when I am spending money. I can't stand to be snubbed,

ignored or looked down upon."


"Whatever my personal habits may be, you can be sure that I'm fastidious on cleanliness

in restaurants. Where food is concerned I demand the strictest sanitation measures.

I want my meals handled and served by the neatest of people and in sparkling clean dishes.

If I see dirty fingernails, cracked dishes or soiled table clothes you won't see me again."


"You must prove to me again and again that I have made a wise choice in selecting

your restaurant above others. You must convince me repeatedly that being a restaurant

guest is a desirable thing in the first place. I can, after all, eat at home.

So, you must provide something extra in food and service. Something so superior it

will beckon me from my own table to yours. Do we understand each other?"


Yogy PN Palmer (Proprietor)

Wendover Peking

a Yogy PN Palmer Restaurant’s

4-6 High Street, Wendover, Bucks HP22 6EA

01296.623.991 & 01296.622.713

07540.874.708 & 07931.181.732


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