I Am Your Guest...
(This is the guiding vision of Wendover Peking...a Yogy PN Palmer Restaurant’s is "Bringing
the finest to everyone we serve". By "The finest", we mean the finest food using only finest
ingredients and the finest people to serve our guest’s. To ensure that each guest receives
prompt, professional friendly and courteous service. To ensure that all our guests are treated
with respect and dignity they deserve. To thank each guest for the opportunity to serve them.
These are the pillars... have been the hallmarks of our restaurant. And they will remain the
foundation upon which we continue to build our success.)
“You often accuse me of carrying a chip on my shoulder, but I suspect this is
because you do not entirely understand me.” Isn't it normal to expect satisfaction
for one's money spent? Ignore my wants and I will no longer appear in your restaurant.
Satisfy those wants and I will become increasingly loyal. Add a little extra personal
attention and a friendly touch and I will become a walking advertisement for you."
"When I criticize your food and service to anyone who will listen, which I may do
whenever I am displeased, take heed. I am not dreaming up displeasure. It lies in
something I perceive you have failed to do to make my eating experience as enjoyable
as I have anticipated. Eliminate that perception or you will lose my friends and me
as well. I insist on the right to dine leisurely or eat in haste according to my mood."
"I refuse to be rushed as I abhor waiting. This is an important privilege that my
money buys. If I am not spending big money this particular time, just remember,
if you treat me right I will return with a larger appetite, more money and probably
with my friends."
"I am much more sophisticated these days than I was just a few years ago. I've grown
accustomed to better things and my needs are more complex. I'm perfectly
willing to spend, but I insist on quality to match prices. I am above all, a human
being. I am especially sensitive when I am spending money. I can't stand to be snubbed,
ignored or looked down upon."
"Whatever my personal habits may be, you can be sure that I'm fastidious on cleanliness
in restaurants. Where food is concerned I demand the strictest sanitation measures.
I want my meals handled and served by the neatest of people and in sparkling clean dishes.
If I see dirty fingernails, cracked dishes or soiled table clothes you won't see me again."
"You must prove to me again and again that I have made a wise choice in selecting
your restaurant above others. You must convince me repeatedly that being a restaurant
guest is a desirable thing in the first place. I can, after all, eat at home.
So, you must provide something extra in food and service. Something so superior it
will beckon me from my own table to yours. Do we understand each other?"
Yogy PN Palmer (Proprietor)
Wendover Peking
a Yogy PN Palmer Restaurant’s
4-6 High Street, Wendover, Bucks HP22 6EA
01296.623.991 & 01296.622.713
07540.874.708 & 07931.181.732